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Crappy Day....

It really honestly started last night. I came home to find Pixel frozen. Alright, so I restart. Computer is sluggish on restart. Wait to go through the restart process, and start to open a program, program gets the spinney node of death. Think maybe something is wrong with that program, force a restart, attempt to do over again. Same thing happens.

Run a diagnostic with the Apple Hardware Test disc that came with pixel. Says the memory is bad. Whew. Check the Serial Number, says it is still under warranty. Double whew. Just need to replace some memory right? I wish it were that simple.

Go to the Apple Store today. The logic board is hosed at the bottom memory section of the laptop. Alright, so it can be fixed, right? Well, your case has a crack. The warranty is void. You need to pay. It's going to be pricey. Click. Click. Press lots of keys. Click. Yeah, it'll be $600.00.

Me. Blink. Blink. So, how much for just the logic board? That's the crucial piece, that's what I want to fix.

Her. Oh no, it's $600.00 and they'll fix everything for you that needs fixing. New case, new HD (which was NOT hosed), memory, everything.

Me. No, I just want the logic board. How much?

Her. They're going to fix everything, and then it'll be under warranty again.

Me. Alright, just give me my power cord back, I'm leaving.

She did not seem to understand I just wanted to know how much it would cost to get pixel back up and running. That's my right as a customer, to determine what work I want done on my computer. I was so furious I just left. I should have asked for someone else to help me, but as this was the first time I met these people and the girl obviously thought I abused my computer, I just left.

Grargh. Not happy. Very not happy. Now, it's either fix pixel or go to con. I can't do both.

And no, I won't accept help from anyone to get this problem fixed.


( 3 comments — Leave a comment )
May. 11th, 2006 03:21 am (UTC)
That's not how the Applecare folks I've dealt with have handled stuff. I really would ask for a second opinion.

As a side note, if they 'fix everything' that way, they just replace the hard drive. Which means, kerblooie for any data you have there. So if you do go that route, I would, if possible, get Pix up and running with just the one memory chip at least long enough to back up stuff. :/

I'm really sorry about the hassle...
May. 11th, 2006 03:33 am (UTC)
Pixel is not wanting to boot under one memory chip. It gets stuck in the bootup process, though seemed to work fine at the store. I'm just frustrated all around and none of this is your fault.
May. 11th, 2006 06:06 am (UTC)
Yeah, but I feel bad about it nonetheless!

I was just so sure you were relatively taken care of; I'd done my best to ensure Applecare was up-to-date and all that, and then the case gets cracked in shipping, and we don't find out until /after/ the time to claim on the shipping insurance I'd gotten is past...

Bah! :(
( 3 comments — Leave a comment )


Nynrose - Lisa Christie
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